Canada's most trusted natural beauty store since 2005. 

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Winter Shipping Details

Shipping Times (for 2020 holiday season):

See chart below for parcel delivery times - please note Canada Post has already said these shipping times will likely not be accurate during the months of Nov & Dec. Social distancing measures in their warehouses along with unprecedented volumes means shipping times are no longer guaranteed.

Winter Shipping Guidelines:

Many of our products are in glass jars which are prone to freezing & breaking in the winter months. To avoid this, from November to March  we apply our Winter Shipping Guidelines  to all outgoing orders. We will ship your parcel either by:

1) Do Not Safedrop - if you aren't home to accept it, it will be brought to your local post office for you to pick up there.

OR

2) Ship Direct to Post Office - for when it's too cold to have the order on their unheated delivery trucks; it will be sent directly to your local post office for you to pick up there. 

Most parcels will be shipped direct to your local post office for pick up during these cold months; which of the two above options we pick depends on: 

  • the temperature of the location where it's going
  • the products bought and if they are susceptible to cold or breaking.

We look forward to warmer weather as well and as soon as spring comes we'll put up the summer shipping options and you'll then be able to have parcels shipped directly to your home. 

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  • We use Canada Post for shipping.
  • All parcels are normally sent within 24 hours of your order being placed (often they are shipped the same day).
  • Tracking information is automatically sent to you once the order has shipped.  

    Canadian Shipping Rates

    EXPEDITED SHIPPING
    West Canada (4 -7 business days)
    East Canada (3-4 business days)
    Central Canada (1-3 business days)
    Orders under $70 = $7 shipping
    Orders over $70 = FREE shipping
    XPRESSPOST SHIPPING
    West & East Canada (2-3 business days)
    Central Canada (1-2 business days)
    Central Canada (ON & QC)
    West & East Canada
    Orders under $70 = 10 Orders under $70 = $22
    Orders over $70 = $5 Orders over $70 = $12
    Please note that transit times are approximate and not guaranteed. 
    Xpresspost not available in Territories; expedited transit times much longer as well.

    American (mainland) Shipping Rates:

    SMALL PACKET
    Not trackable or insurable so no recourse if lost; 5 – 8 business days.
    Orders under $100 = $8 shipping
    Orders over $100 = FREE shipping
    TRACKED PACKET
     5 – 8 business days
    Orders under $130 = $15  shipping
    Orders over $130 = FREE shipping
    Please note that parcels going to the USA may be subject to taxes and/or duties.

     

    Please note that due to the pandemic and shipping delays we are not currently shipping outside of North America.

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