Many of our products are in glass jars which are prone to freezing & breaking in the winter months. To avoid this, from November to March we apply our Winter Shipping Guidelines to all outgoing orders. We will ship your parcel either by:
1) Do Not Safedrop - if you aren't home to accept it, it will be brought to your local post office for you to pick up there.
OR
2) Ship Direct to Post Office - for when it's too cold to have the order on their unheated delivery trucks; it will be sent directly to your local post office for you to pick up there.
Many (but not all) parcels will be shipped direct to your local post office for pick up during these cold months; which of the two above options we pick depends on:
We look forward to warmer weather as well and as soon as spring comes we'll put up the summer shipping options and you'll then be able to have parcels shipped directly to your home.
For a more detailed explanation of our winter shipping guidelines pleasesee this Blog article where we go into more depth for you!
We are at the mercy of Canada Post and while they are actually quite amazing at getting our parcels to their rightful destinations the vast majority of the time, very rarely a parcel does go missing.
If a parcel is lost by Canada Post and not delivered to you, the process begins with us opening a ticket with them - we can not resend parcels until a ticket has been resolved with them. Unfortunately tickets can take up to a few weeks to resolve. However we find that most of the time, parcels are found before tickets are resolved.
In the meantime, we find that MANY parcels are found before the ticket is resolved. Some suggestions:
If none of these turn up anything, we find that most of the time, if a ticket is opened, it often gets the parcel moving and found within the week (if it's going to be found); so a few days after opening the ticket keep an eye on the tracking info for updates.
IMPORTANT - Canada Post does not start investigating a ticket until they have received confirmation from the Receiver that the parcel is still missing. They normally email the Receiver to confirm this and often their emails end up in junk mail filters (thus ensuring the ticket stays dormant)....if a ticket has been opened on your lost parcel please check your junk mail daily to ensure you don't miss an email from them.