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🍁 Proudly Canadian since 2005Clean, age-positive skincareEvery brand hand-picked by us
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Shipping
Free shipping in Canada on orders over $95. Orders leave within 24 hours on weekdays.
Shipping rates
Regular
Orders under $95$9.50
Orders $95 and upFree
Ontario & Quebec 2-3 business days · Other provinces 4-7 · Territories vary
Express
Ontario & Quebec, under $95$15
Ontario & Quebec, $95 and up$10
Other provinces, under $95$20
Other provinces, $95 and up$15
Ontario & Quebec 1-2 business days · Other provinces 3-4. Not available in the Territories.
Shipping times are estimates, not guarantees.
Good to know
- Orders usually ship within 24 hours (weekdays) with Canada Post.
- Your tracking link is emailed as soon as your label is made. Can't find it? Check your junk folder or log into your Lilou account.
- Orders over $350 ship with extra insurance and either need a signature or are marked "Do Not Safedrop". If you're out during the day, consider shipping to your work.
- Please double-check your address. Parcels returned because of an address error are refunded minus a $10 processing fee.
Winter shipping (November to March)
If your order has a cold-sensitive item (toners and water-based cleansers), we'll either mark it "Do Not Safedrop" or send it straight to your local post office for pickup. We decide based on your location and the weather.
Even if you're home, your parcel spends hours on unheated delivery trucks, and water-based products in glass bottles can freeze and burst along the way. The cold doesn't affect product quality. It's all about getting your bottles to you in one piece.
Can't find your parcel?
- Check the delivery photo in your Canada Post account.
- Look around: side doors, mailboxes, neighbours. It's usually nearby.
- Leave a note for your mail carrier. This works surprisingly often.
Still missing? Tell us and we'll open a ticket with Canada Post. We can only replace an order once they confirm it's lost, which can take up to a couple weeks.