Cold weather shipping can be tricky but our years of experience means we have it figured out!
Although winter shipping is not as convenient for our customers - we use these guidelines to ensure your products arrive to you in one piece!
All parcels will be shipped with instructions to either:
1) Do Not Safedrop (only if the contents are fairly stable in cold weather and not in breakable bottles); if you aren't home to accept it, it will be brought to your local post office.
2) Ship Direct to Post Office - products typically break in the cold when they are on delivery trucks for the day, left in community boxes, or left on doorsteps. If the contents are in breakable bottles or are not stable in cold, we will have your order shipped direct to your local post office for pick up.
- these guidelines are typically in effect from early Nov to late March but can vary depending on weather
- we look at the weather (of the destination) with EACH parcel so it won't necessarily be the same if you order a few times over the winter. We always look at each order individually, the weather forecast where it's going to, and then we make our decision for that particular order on how best to ship it so it arrives safely.
Toll free: 1-844-507-1118
Please note we are typically in the office Mon to Fri from 9:00 to 4:00 (EST); phone message left on the weekends will normally be returned on Mondays. Emails are normally the fastest way to get a hold of us and are typically also answered on weekends. :)
We receive many requests for product submissions; note that we are very particular about the brands we carry so please do not send us information on new brands unless your ingredients are truly natural, your company does not use animal testing, your practices and packaging are eco-friendly, and your company is socially and ethically conscious. If you want to tell us about your brand, please send us an email with:
We will not consider looking at anything unless we first have a complete/full ingredient listing. Once we see this information, we will contact you if we are interested in having samples sent to us for review.
We love bloggers and feel this is a great way to let people know about our products - however we do receive more requests than we can fill. Please email us your blog and what product you're looking to review.....we'll certainly take a look at it and will be in touch if we're interested. Please make sure to let us know what country you're from in the email since in our experience it's not always easy to get this info on the blog.
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