Payments & Return Policy

Payments & Return Policy

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Payment Methods:

  • Credit Card (visa or mastercard)
  • EMT (email money transfer) 

Refunds - Unused / New Products:

Brand new / unopened products may be returned for a full refund within 30 days of purchase.

  • Please note the following products are not eligible for returns: clearance items, gift with purchases, food items.
  • We do not refund shipping charges; shipping cost to return the product to us is the responsibility of the consumer.
  • Please contact us should you wish to return an unopened item - we'll get back to you with a Return Authorization Number; your credit card will be refunded once we receive the item back in good condition. If you paid by EMT, we will send refund to you by EMT as well.
  • Ship back to us at the following address:
Lilou Organics Inc.
Box 608
Richmond, Ontario
K0A 2Z0