CANADA'S MOST TRUSTED NATURAL BEAUTY STORE SINCE 2005
Brand new / unopened products may be returned for a full refund within 30 days of purchase.
Lilou Organics Inc.
Any orders that come back to us as unclaimed by Canada Post will have the product amount of the original order refunded but not the shipping costs (if shipping was paid); if shipping costs were not paid, we will refund the product cost minus the amount of shipping. All parcels are held for two weeks by Canada Post before being sent back to us so this should provide ample time for customers to pick up orders.
Any orders that were returned to us due to an incorrect address being used by the customer will also be refunded for product cost, but not for shipping cost (or equivalent shipping cost). Please ensure to type in a correct address.
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