We are located at 6018 Perth Street in Richmond, Ontario (just outside of Ottawa). We are primarily an internet store, but do have a small showroom that displays all of our products and testers; we do not have regular store hours, but you’re more than welcome to come browse and see/test our products – just email or call us and we’ll set up a time that’s good.

(click for map/directions)

Pick up orders: Just let us know with your order when you’d like to come by and we’ll respond by email to verify.

Free Shipping for all orders over $100 within Canada or $150 to the continental United States.

All parcels are usually sent within 24 hours of your order being placed. Tracking information will be sent to you when the order is sent out for delivery.

Expedited shippings times are based on location:

• Ontario and Quebec usually take 1 - 2 days
• Eastern Canada usually takes between 2 – 4 days
• Western Canada usually takes between 4 – 6 days

All shipping times are approximate; parcels going to remote areas will take longer.

Shipping within Canada These rates applies to all province and territory shipping addresses.
Expedited over $100	FREE
XpressPost over $100	$8.99
Local Delivery* Ottawa, Nepean, Kanata, Stittsville, Richmond, Manotick, Gloucester, Orleans, Alymer, Hull and Gatineau	$5.99
Canada Expedited Parcel (1-7 days)	$8.99
Canada XpressPost (1-2 days)	$12.99
Shipping within Continental United States These rates applies for contential USA shipping addresses. For Hawaii and Alaska - see international rates.
Orders over $150	FREE
United States Expedited Parcel (6-12 days)	$12.99
United States XpressPost (3-5 days)	$19.99
Shipping outside of North America This rate applies for shipping addresses in Hawaii, Alaska and countries listed below
International XpressPost (4-7 days)	$49.99

Countries outside of North America that we will ship to: Australia, Austria, Bahamas, Belgium, Belize, Brazil, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Taiwan

Credit Card
You may pay for your order by Visa or MasterCard through our website. At the time your order is placed your credit card will be billed for the total order amount, which includes the price(s) of the product(s), shipping charges and tax (where applicable).

PayPal
You may pay for your order by PayPal through our website. You do not require an account with PayPal in order to pay for your order. At the time your order is placed your credit card will be billed for the total order amount, which includes the price(s) of the product(s), shipping charges and tax (where applicable).

Cheque
You may pay for your order by cheque if your account is from Canada (sorry no international cheques accepted at this time). Orders will not be shipped until the cheque has cleared.

Lilou Organics must receive your payment within 10 business days or your order will be cancelled. Please allow 1-2 business days for order processing after Lilou Organics receives your payment.

All prices are subject to change without notice. Posted prices do not include HST/GST or shipping.

Lilou Organics accepts secure online transactions.

We are using the latest technologies available to online merchants in order to protect your private and financial information when shopping online at www.lilou-organics.com.

The padlock on the bottom right toolbar indicates this is a secure website. A SSL certificate has been implemented to encrypt your private and financial information. Please refer to our privacy policy for more information.

Unfortunately some items may occasionally be unavailable either because we are sold out or because the item is on backorder from the manufacturer. Please email us at info@lilou-organics.com if you would like more details about when an item may become available.

Please let us know as soon as possible if a product you have received is damaged in any way; we’ll send you a return label to send the product back to us, and we’ll send you a replacement as soon as possible. If you want to return a product because you don’t like it, we’ll be glad to issue you a store credit for the original amount of the item – original shipping charges will not be refunded but your replacement item will be sent to you without shipping charges. We want your shopping experience with us to be a great one, so please don’t hesitate to ever let us know if you would like any product recommendations or have any questions about our products – thank you for shopping at Lilou Organics

If you would like a product we don't carry (from a manufacturer we deal with), please let us know and we can order it in for you with our next shipment from that manufacturer.

We want to hear from you! Please contact us with any questions or comments you have. We especially invite you to let us know what your favourite products are, or to give us ideas about other products/lines you'd like us to carry. We will do our best to reply to your inquiry as quickly as possible.

Thank you for shopping at Lilou Organics.

We strive to ensure all inventory quantities, product descriptions and pricing information is accurate. However, we reserve the right to make changes and adjustments without notice.

The website and all content is provided as is. By accessing and using the website you acknowledge and agree that use of the website and the content is entirely at your own risk. We make no representations or warranties regarding the website and the content, including, without limitation, no representation or warranty

1. that the website and/or content will be accurate, complete, reliable, suitable or timely
2. that any content, including, without limitation, any information, data, software, product or service contained in or made available through the website will be of merchantable quality or fit for a particular purpose
3. that the operation of the website will be uninterrupted or error free
that defects or errors in the website will be corrected
4. that the website will be free from viruses or harmful components and
5. that communications to or from the website will be secure or not intercepted.

Product descriptions and information relating to health conditions, products, or treatments, is intended for informational purposes only. Information contained on the Lilou Organics website does not constitute a medical opinion. It does not substitute advice provided by your physician, medical professionals or product use instructions. Information contained on the Lilou Organics website should not be used to diagnose, treat, prevent or relieve medical symptoms. Always seek the advise of a medical professional to obtain medical diagnosis.

Product descriptions are prepared based on information provided by the product manufacturer. Lilou Organics is not responsible for manufacturers’ statements as they relate to their products. Carefully read all information provided by the manufacturer or the product packaging prior to use.

This policy was last updated on June 30, 2006.

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

   Lilou Organics is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.lilou-organics.com, you acknowledge and fully understand Lilou Organics’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. PARTICIPATING MERCHANT POLICIES

   Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Lilou Organics services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. INFORMATION WE COLLECT AND HOW WE USE IT

   Lilou Organics collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

   1. Web Server Logs

      When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

      • Your Internet protocol address.
      • The kind of browser or computer you use.
      • Number of links you click within the site.
      • State or country from which you accessed the site.
      • Date and time of your visit.
      • Name of your Internet service provider.
      • Web page you linked to our site from.
      • Pages you viewed on the site.

   2. Use of Cookies

      Lilou Organics may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

      One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

      Lilou Organics reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into www.lilou-organics.com a site that relies on third-party cookies).

      You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

   3. Personal Information Users

      Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

      We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

      • To fulfill your service requests for services.
      • To protect ourselves from liability,
      • To respond to legal process or comply with law, or
      • In connection with a merger, acquisition, or liquidation of the company.

   4. Use of Web Beacons or GIF Files

      www.lilou-organics.com web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Lilou Organics to count users who have visited those pages and to deliver co-branded services. Lilou Organics may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

      Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Lilou Organics prohibits Web beacons from being used to collect or access your personal information.

   5. Accessing Web Account Information

      We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant at info@lilou-organics.com

4. CHANGES TO THIS STATEMENT

   Lilou Organics has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

5. CONTACTING US

   If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at info@lilou-organics.com or send your comments to:

   Lilou Organics
   6018 Perth Street
   Richmond (Ottawa), Ontario, K0A 2Z0
   Canada

   Lilou Organics will use commercially reasonable efforts to promptly respond and resolve any problem or question.

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